Refund Policy

Overview

If we charged you for something that never arrived, we fix it. Most broken jobs are closed with a quota credit so you can retry the same day. Money back is for charges that should not have happened, or for access that never actually turned on.

We do not run an email inbox for billing. The only official channel is a ticket in our public Discord. Join the server, open a ticket, and write there. A teammate will pick it up. DMs to random staff, TikTok comments, and Telegram pings are not a ticket and can be missed.

Passes and unused time

All-Inclusive access is a one-time pass, not a rolling subscription. Checkout through SellAuth does not enroll you in auto-renew. When the days on the pass run out, access stops. Nothing bills again unless you buy another pass and redeem it.

There is nothing to cancel. If you do not want another period, do not redeem another invoice. Time still left on an active pass is not cashed out by default. We look at unused-time requests only when the pass was just redeemed and almost none of the daily quota was used. See When we refund.

Access binds to the Discord account that redeems the invoice first. If you gifted a pass, the person who redeemed it owns the access. A refund request has to come from that Discord account, with the invoice ID, so we can see who paid and who used it.

When we refund

We review every ticket on its facts. These are the cases we approve most often:

• Duplicate or accidental checkout. You paid twice for the same pass, or redeemed an invoice you never meant to buy, and the quota on it is basically untouched.
• The pass never activated. Redeem failed, the Discord role never applied, and you could not use Unlock, the bot, or the dashboard.
• A core tool you paid for was down at the moment you redeemed, so the pass was unusable.
• Someone else used your payment method. We will also ask you to lock down that method with your bank.

A full cash refund is unlikely once you have burned through most of that day's unlocks, Humanizer runs, or Turnitin credits. In that situation we usually put the failed job back on your quota instead. That is the same value you paid for, without unwinding a pass you already used.

Failed unlocks

If an unlock comes back empty, cut off, corrupted, or for a different document than the link you pasted, tell us. We credit that unlock back to today's quota so you can try again at no extra cost.

Report it within 24 hours of the attempt. After that we cannot always match the job to our logs. Credits sit on the current day. Daily quotas reset at midnight Eastern and do not carry over, so a credit issued today has to be used today.

The same source failing over and over often means the original page is gone or blocked on their side. We will say so and help you try another link rather than looping the same dead document through your quota.

Turnitin checks

Turnitin credits are sold separately from the homework pass. Checks are non-repository: the file is not stored in Turnitin's archive, and your school is not shown that you pre-checked.

Save the PDF when it lands. Report links do not stay live forever. A check that finished and was available to download is not refunded because the link later expired and the file was never saved.

If a paid check never produced a report, open a ticket within 24 hours. We credit the check back so you can run it again. Similarity and AI writing numbers come from Turnitin, not from us. We cannot edit a score and we do not refund because the number was higher or lower than you wanted.

Humanizer runs

The Humanizer is an All-Inclusive add-on, not a standalone product. It only runs while a pass is active. If a run errors, returns nothing, or chops the draft short, report it within 24 hours and we credit the run.

Detector scores are not a promise. Tools change, and we do not refund a completed rewrite because Turnitin, GPTZero, or another checker later flagged the text.

Input we cannot process because it breaks the Terms of Service is not eligible for credit.

How to reach us

Join the public Discord, open a ticket, and talk to the team there. That is the whole process. There is no billing email, and a ticket is the only thread we treat as official.

Put everything we need in the first message so we are not chasing you for basics:

• The Discord account that redeemed the pass (the one you are signed in with here).
• The SellAuth invoice ID from the receipt.
• The date of the charge and what you bought (pass, Humanizer, or Turnitin credits).
• What went wrong, in plain language.
• Screenshots: the error, the empty result, the SellAuth receipt, or the unlock page. Crop out passwords. Leave the invoice ID and the homework link visible when they matter.
• For a specific job, the link you pasted or any job ID shown in the dashboard.

Open the ticket before you dispute the charge with your bank. We can almost always sort it in Discord without freezing the payment. See Bank disputes.

Join Discord and open a ticket

How long it takes

Tickets are read throughout the day. We aim to reply within a few business days, and often sooner when you include the invoice ID and screenshots up front.

Quota credits are usually applied the same day we agree the job failed. Approved cash refunds go back through SellAuth and your original payment method within about one to three days of approval. Your bank then takes a few more business days to show it. International cards can take longer.

Bank disputes

Talk to us in a Discord ticket first. A chargeback typically takes months, holds the money the whole time, and is slower than a ticket we can close in days.

We contest chargebacks when the logs show the pass was redeemed and used. An account with an open dispute may be paused until that dispute is finished, so more charges do not pile on.

If a dispute is already open, still open a ticket. We can often work with you and the processor to close it and send the refund the normal way.

Updates to this page

We may revise this policy when checkout, quotas, or support flow change. The date at the top is the latest version. Material cuts to protections for people who already hold a pass will be posted in Discord before they apply to new charges. Using Hero after an update means you accept the new policy for future purchases.