Privacy Policy

Last Updated: January 25, 2026

At Hero HW Services ("we," "our," or "us"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclosure, and safeguard your information when you visit our website herobot.me and use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

Personal Data: Personally identifiable information, such as your Discord ID, username, and email address, that you voluntarily give to us when you register with the Site or secure access to our services.
Payment Data: Financial information is not stored by us. All payments are processed securely through our third-party payment processors, SellAuth (Marketplace) and Stripe (Payment Gateway). We only receive confirmation of your payment and the associated Order ID.
Usage Data: We may log information about your interactions with our bot and services, such as the timestamps of your requests and general usage patterns. This data is collected to monitor service health, improve uptime, and debug technical issues.

2. Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:

Facilitate the creation of and secure your account on our network.
Process your subscription and grant access to automated services.
Monitor and analyze usage and trends to improve your experience with the Site.
Notify you of updates, potential security alerts, and support messages.
Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.

3. Disclosure of Your Information

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

Third-Party Service Providers: We may share information with third parties that perform services for us or on our behalf, including payment processing (Stripe) and order management (SellAuth).
By Law or to Protect Rights: If we believe release is permitted or required by law, we may disclose your information to comply with legal process, investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others.

4. Third-Party Websites

The Site may contain links to third-party websites and applications of interest, including our payment processors and community platforms (Discord). Once you have used these links to leave our Site, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information.

5. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

6. Contact Us

If you have questions or comments about this Privacy Policy, please contact us via our support system on Discord.